Welcome to Oxigen Supplies, your trusted source for premium products. We are dedicated to ensuring a seamless and satisfying online shopping experience. Here are the specifics of our shipping protocol:
Domestic Shipping in North America:
- Carriers Utilized: We partner with Canada Post and DHL for all deliveries within North America.
- Shipping Fees: Our website employs a sophisticated algorithm to determine shipping costs, taking into account both your location and the quantity of items you order, ensuring accuracy in the fees charged.
- Estimated Delivery Time: Typically, deliveries take 3-7 business days, subject to your geographical location.
- Order Tracking: Upon dispatch, a tracking number will be sent to your email, enabling you to monitor your order's journey.
- Export Charges: An export fee of $150 is levied on all international shipments of natural sea sponges, in compliance with regulatory requirements. This charge covers the mandatory inspections by the US Department of Fish & Wildlife.
- Cancellation Policy: Should you cancel an international order within 48 hours of placement, the full export fee will be refunded.
- Delivery Periods: The time frame for international deliveries can vary, influenced by the destination and the processes at customs.
Bulk Order Shipping:
- We provide specialized palletized shipping for large or bulk orders via truck. For detailed information and pricing, please reach out to our customer service team.
- To prevent any delivery delays, please verify the accuracy of your shipping address during checkout.
- Should you have any inquiries or require additional assistance, feel free to contact our customer support at email@example.com
We appreciate your choice of Oxigen Supplies for buying with us. Thank you for your trust!